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Who is mashPOTATO? |
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Do you ship internationally? |
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What payment methods do you accept? |
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What is Wing Hang Bank Payment Services? |
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Is the site secure and is all my personal information, including credit card detail safe? |
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Does the price of the shirt include shipping fees? |
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How much is the shipping? |
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How long would my order take? |
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Do you accept refunds? |
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Tell me more about your tee. What kind of shirt and printing method do you use? |
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What size should I buy? |
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Do I need to pay any customs fee or sales tax? |
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What's Highlights? |
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What's My Tee? |
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What is the t-shirt album contest about? |
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I am interested in carrying your products, do you have wholesale prices? |
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Who is mashPOTATO? |
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Our company is based in Hong Kong. Our goal is to
provide well-made apparel with a twist to the world. We also want to open a
platform for people around the world to “mash” ideas. “East meets West,
North fuses with South!” |
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Do you ship internationally? |
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Currently, we ship to Australia, Canada, Denmark, Finland, France, Germany,
Japan, Italy, Netherlands, Norway, New Zealand, Singapore, South Korea,
Switzerland, Taiwan, UK and USA. We look forward to expand our list in the
future. Please check back for updates. |
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What payment methods do you accept? |
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We accept PayPal, Visa and Mastercard. |
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What is the Wing Hang Bank Payment Services? |
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Wing Hang Bank Payment services is a payment gateway that we use to directly process your Visa or Mastercard. |
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Is the site secure and is all my personal information, including credit
card detail safe? |
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Yes, your info is safe with us. mashPOTATO uses
up-to-date firewalls and encryption to protect your information. All the data transmission processes are protected by Triple-DES, RSA and 128bit SSL. The platform will also be audited by the banking authorities to ensure complete security regularly.
Also, we do not
sell, rent or distribute your personal information to any third party. We
guarantee that information you provide will only be used to complete your
order or for contact purposes. |
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Does the price of the shirt include shipping fees? |
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No. The shipping fees
will be added to your balance according to your order and your location. |
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How much is the shipping? |
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International shipping is US$7 for the first item and another US$3 for additional items. If you are in Hong Kong, local shipping is US$3 per item. |
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How long would my order take? |
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We will send a confirmation email once we
receive your order and another one right after we ship your package.
Delivery depends upon which part of the world you live in. International
shipping generally takes around 7-14 days, and local shipping takes about
3-5 days. |
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Do you accept refunds? |
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Yes. Your satisfaction is absolutely important to
mashPOTATO. Any unworn item can be sent back within 7 days of receipt for a
full refund (excluding the shipping cost). You must have your original
invoice number with you. Email us at service@jointhemash.com to inform us of
the situation, and then mail your order to this address:
mashPOTATO Limited
P.O. Box 54543
North Point Post Office,
Hong Kong SAR, China
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Tell me more about your tee. What kind of shirt and printing method do you use? |
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We use 185g (6.5oz) 100% combed cotton t-shirts. Though it's
pre-shrunk, it might slightly shrink after the first washing, since it is
100% cotton. mashPOTATO uses silkscreen printing to ensure that the shirt is durable. |
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What size should I buy? |
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Please check out our size chart. If you are in
between sizes, please select the larger size since our 100% cotton shirt
might slightly shrink after the first washing. |
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Do I need to pay any customs fee or sales tax? |
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Usually not, since the
value of our items is not very high. However, please take notice that all
international orders are subject to custom duties or sale taxes by local
authorities. We are sorry to inform you that the payment of such taxes is
your responsibility and mashPotato has no control over this process. |
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What's Highlights? |
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Love your face and our stuff? Send in any picture
with yourself or others wearing our products to the Participate section. |
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What's My Tee? |
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Want to share your thought and comment about a particular tee? Go to Participate section and send it in. mashPOTATO will post it out for you.
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What is the t-shirt album contest about? |
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mashPOTATO wants to initiate
flows of ideas around the world and capture that into our t-shirt album.
There will be a contest coming soon. Please come back and look for more
details later. |
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I am interested in carrying your products, do you have wholesale prices? |
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Yes, mashPOTATO welcomes people to spread our seeds. Please email us at
wholesale@jointhemash.com to gather more info. |
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